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B.S. in Actuarial Science

Otterbein University Course Catalogs

2010-2011 Graduate Catalog 
    Jan 19, 2020  
2010-2011 Graduate Catalog [Archived Catalog]

BADM 635 - Management of Services

Hours: 4
This course looks at service management - the study of how marketing and operations come together through technology and people to plan, create and deliver products/services to customers. Course objectives include (1) to approach and design service management from a systems perspective, (2) to recognize and understand the characteristics of service delivery processes, and (3) to learn how to apply the procedures of demand analysis, set standards of performance and measurements, and determine capacity levels. Prerequisites Prerequisite: Managing in Organizations (BADM 600)